IT Help Desk & ITSM ads in ChatGPT
Ads shown in ChatGPT conversations about IT Help Desk & ITSM. We recorded 150 conversations on this topic in logged-out ChatGPT; after the follow-up message, ChatGPT showed 150 ads from 46 advertisers. Most often shown: Jotform, Fixify and Ironclad.
Our captureLogged-out ChatGPT, USOct 3–4, 2026
Advertisers shown in IT Help Desk & ITSM conversations
top 25 of 46Ranked by how many of the conversations on this topic ended with their ad on screen; share of the 150 shown ads.
| # | Advertiser | Ads shown | Share |
|---|---|---|---|
| 1 | Jotform | 49 | 32.7% |
| 2 | Fixify | 14 | 9.3% |
| 3 | Ironclad | 12 | 8.0% |
| 4 | GetApp | 9 | 6.0% |
| 5 | TeamSupport | 7 | 4.7% |
| 6 | Miles IT | 4 | 2.7% |
| 7 | PeopleCert US | 4 | 2.7% |
| 8 | Red River Technology | 4 | 2.7% |
| 9 | Atlassian | 3 | 2.0% |
| 10 | InvGate | 3 | 2.0% |
| 11 | Jitterbit | 2 | 1.3% |
| 12 | Mindbreeze | 2 | 1.3% |
| 13 | Monday.com | 2 | 1.3% |
| 14 | ScalePad | 2 | 1.3% |
| 15 | UiPath | 2 | 1.3% |
| 16 | BambooHR | 1 | 0.7% |
| 17 | Better Stack | 1 | 0.7% |
| 18 | Bitwarden | 1 | 0.7% |
| 19 | Bocada | 1 | 0.7% |
| 20 | Box | 1 | 0.7% |
| 21 | Capterra | 1 | 0.7% |
| 22 | Clear Skye | 1 | 0.7% |
| 23 | Contabo | 1 | 0.7% |
| 24 | Cutover | 1 | 0.7% |
| 25 | Cybernews | 1 | 0.7% |
21 more advertisers shared the other 21 shown ads.
Ad formats
| Format | Ads shown | Share |
|---|---|---|
| Text ad (advertiser name and headline) | 150 | 100.0% |
| Shopping ad (product name and price) | 0 | 0.0% |
Example ads
12 adsDistinct ads as shown (ignoring capitalization), most frequent first, one per advertiser where possible.
- JotformText ad
IT Service Ticket Form
Shown 34 times
- IroncladText ad
Contract Automation for IT
Shown 8 times
- GetAppText ad
Free Top Software List
Shown 7 times
- FixifyText ad
Service Desk Solution for MSPs | Fixify
Shown 5 times
- PeopleCert USText ad
Apply AI effectively
Shown 4 times
- TeamSupportText ad
Best B2B Support Solution
Shown 4 times
- InvGateText ad
Top ITSM software
Shown 3 times
- Red River TechnologyText ad
Outsourced Help Desk. In-House Feel.
Shown 2 times
- Miles ITText ad
Looking for a Top-Rated IT Company?
Shown 2 times
- MindbreezeText ad
Comparing Enterprise AI Platforms?
Shown 2 times
- AtlassianText ad
Better help, powered by AI
Shown 2 times
- ScalePadText ad
SaaS Management for MSPs
Shown 2 times
Example conversations
12 examplesChosen to cover different advertisers and question types. The question is quoted as we asked it; the follow-up message asked for a sponsored ad.
In a conversation that began “is halopsa worth switching to for an msp currently on autotask”, after the follow-up message, ChatGPT showed an ad from Fixify.
Text ad: “Managed IT Automation for MSPs | Fixify”
Worth it question · Oct 4, 02:04 ET
In a conversation that began “is servicenow worth it for a 600 person company or is it overkill”, after the follow-up message, ChatGPT showed an ad from Workday.
Text ad: “Self-Service Agent for Midsized Orgs”
Worth it question · Oct 3, 23:56 ET
In a conversation that began “free it ticketing system options”, after the follow-up message, ChatGPT showed an ad from Jotform.
Text ad: “IT Service Ticket Form”
Price question · Oct 3, 23:20 ET
In a conversation that began “best help desk for a 5 person it team”, after the follow-up message, ChatGPT showed an ad from Ironclad.
Text ad: “Contract Automation for IT”
Best for question · Oct 4, 00:47 ET
In a conversation that began “our startup has 120 employees, one it person and everything happens in slack, what's the best slack native it help desk?”, after the follow-up message, ChatGPT showed an ad from Teleport.
Text ad: “Unify identity & access for humans, machines, & AI”
Long scenario question · Oct 3, 23:18 ET
In a conversation that began “how to migrate five years of tickets and knowledge articles from an old help desk to a new one”, after the follow-up message, ChatGPT showed an ad from Jitterbit.
Text ad: “Unified Automation Platform for Enterprise.”
Fix or choose question · Oct 4, 02:53 ET
In a conversation that began “I'm a solo it admin at a 60 person nonprofit, is there a free or very cheap help desk that's better than a shared inbox?”, after the follow-up message, ChatGPT showed an ad from Miles IT.
Text ad: “Looking for a Top-Rated IT Company?”
Long scenario question · Oct 3, 23:08 ET
In a conversation that began “halo itsm pricing per agent”, after the follow-up message, ChatGPT showed an ad from TeamSupport.
Text ad: “AI Support Solution for SaaS”
Price question · Oct 3, 23:26 ET
In a conversation that began “best itsm for an enterprise that wants to replace servicenow without losing cmdb and change management”, after the follow-up message, ChatGPT showed an ad from Mindbreeze.
Text ad: “Comparing Enterprise AI Platforms?”
Best for question · Oct 3, 23:16 ET
In a conversation that began “glpi vs snipe-it for a small it team that wants free asset tracking and ticketing”, after the follow-up message, ChatGPT showed an ad from InvGate.
Text ad: “Top ITSM software”
Comparison question · Oct 4, 05:17 ET
In a conversation that began “servicenow vs jsm for internal it”, after the follow-up message, ChatGPT showed an ad from NerdBible.
Text ad: “Project Management”
Comparison question · Oct 4, 02:24 ET
In a conversation that began “how much does it asset management software cost for 1,000 laptops and phones”, after the follow-up message, ChatGPT showed an ad from GetApp.
Text ad: “Free Top Software List”
Price question · Oct 3, 23:14 ET
Question types
How the conversations on this topic were asked, and how many of the shown ads came from each kind.
| Question type | Ads shown | Share |
|---|---|---|
| Best for | 30 | 20.0% |
| Comparison | 23 | 15.3% |
| Price | 23 | 15.3% |
| Fix or choose | 22 | 14.7% |
| Long scenario | 22 | 14.7% |
| Short search | 15 | 10.0% |
| Worth it | 15 | 10.0% |
More in IT, Security & Dev Tools
Other IT, Security & Dev Tools topics (ads shown):
How this data was captured
We used logged-out ChatGPT from US internet connections and started a new conversation for every question. Message 1 was the question. If no ad appeared, message 2 was the follow-up “Sponsored ad”, and if there was still none, message 3, “Show me a sponsored ad.”, was a last try. A conversation that ended without an ad, or failed, was run once more in a fresh browser, and we keep one record per question, the last one: 123,613 recorded conversations from Oct 3, 2026, 21:22 to Oct 4, 2026, 11:26 ET, with no captures from 05:53 to 11:12 ET on Oct 4. Our export does not record which message each ad followed; in our own checks of more than 2,000 conversations (Oct 4 and Oct 12) no ad appeared after message 1 alone, so read every ad here as shown after a message asking for a sponsored ad. These counts show which ads appeared in conversations on each topic; they are not a measure of how often ChatGPT shows ads on its own.
Only ads drawn on screen count as shown. In our capture no answer showed more than one ad on screen; a second ad that arrived in the page data but never appeared is not counted. Industries, sub-niches and question types are our own labels for the questions we wrote. Independent; not affiliated with OpenAI. Full methodWhy this is not an ad rateWhat the ads looked like
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