Customer Success ads in ChatGPT
Ads shown in ChatGPT conversations about Customer Success. We recorded 151 conversations on this topic in logged-out ChatGPT; after the follow-up message, ChatGPT showed 150 ads from 56 advertisers. Most often shown: Pendo.io, Jotform and Gong.io.
Our captureLogged-out ChatGPT, USOct 3–4, 2026
Advertisers shown in Customer Success conversations
top 25 of 56Ranked by how many of the conversations on this topic ended with their ad on screen; share of the 150 shown ads.
| # | Advertiser | Ads shown | Share |
|---|---|---|---|
| 1 | Pendo.io | 26 | 17.3% |
| 2 | Jotform | 15 | 10.0% |
| 3 | Gong.io | 10 | 6.7% |
| 4 | ProductPlan | 8 | 5.3% |
| 5 | Glance Networks | 5 | 3.3% |
| 6 | Monday.com | 5 | 3.3% |
| 7 | Userflow | 5 | 3.3% |
| 8 | HighLevel | 4 | 2.7% |
| 9 | Pipedrive | 4 | 2.7% |
| 10 | TeamSupport | 4 | 2.7% |
| 11 | Asana | 3 | 2.0% |
| 12 | Chetu | 3 | 2.0% |
| 13 | Genius Monkey | 3 | 2.0% |
| 14 | VectorX | Salesforce Partner | 3 | 2.0% |
| 15 | ActiveCampaign | 2 | 1.3% |
| 16 | Aha! | 2 | 1.3% |
| 17 | ChorusCX | 2 | 1.3% |
| 18 | ctm.com | 2 | 1.3% |
| 19 | Ironclad | 2 | 1.3% |
| 20 | Jitterbit | 2 | 1.3% |
| 21 | Lucid Software | 2 | 1.3% |
| 22 | Mindbreeze | 2 | 1.3% |
| 23 | Otter.ai | 2 | 1.3% |
| 24 | Zoho | 2 | 1.3% |
| 25 | CARET Legal | 1 | 0.7% |
31 more advertisers shared the other 31 shown ads.
Ad formats
| Format | Ads shown | Share |
|---|---|---|
| Text ad (advertiser name and headline) | 150 | 100.0% |
| Shopping ad (product name and price) | 0 | 0.0% |
Example ads
12 adsDistinct ads as shown (ignoring capitalization), most frequent first, one per advertiser where possible.
- Pendo.ioText ad
The only all-in-one platform
Shown 14 times
- TeamSupportText ad
Best B2B Support Solution
Shown 4 times
- ProductPlanText ad
Plan Like the Customer Is in the Room
Shown 4 times
- JotformText ad
Customer Success Story Questionnaire Form
Shown 3 times
- ChetuText ad
Predict Customer Churn With AI
Shown 3 times
- UserflowText ad
A simpler alternative to Appcues
Shown 3 times
- Gong.ioText ad
Sales Pipeline Management that Closes Revenue
Shown 3 times
- Glance NetworksText ad
AI strategies still need a human
Shown 3 times
- MindbreezeText ad
Comparing Enterprise AI Platforms?
Shown 2 times
- AsanaText ad
Goals, minus the guesswork
Shown 2 times
- Lucid SoftwareText ad
Diagramming Software For Cross-Functional Teams
Shown 2 times
- PipedriveText ad
Pipedrive CRM Pricing Plans
Shown 2 times
Example conversations
12 examplesChosen to cover different advertisers and question types. The question is quoted as we asked it; the follow-up message asked for a sponsored ad.
In a conversation that began “vitally vs churnzero price for a team of eight”, after the follow-up message, ChatGPT showed an ad from Otter.ai.
Text ad: “Revisit the customer history”
Price question · Oct 4, 05:21 ET
In a conversation that began “our churn jumped last quarter and we didn't see it coming, what data and tools should we put in place?”, after the follow-up message, ChatGPT showed an ad from Pendo.io.
Text ad: “Turn product analytics into outcomes”
Fix or choose question · Oct 4, 02:52 ET
In a conversation that began “I'm a customer success manager at an hr software company and want early signs of at risk accounts, what should I set up?”, after the follow-up message, ChatGPT showed an ad from Gong.io.
Text ad: “Win More Revenue with the #1 Sales AI Platform”
Long scenario question · Oct 4, 02:27 ET
In a conversation that began “what's the best way to run onboarding for enterprise customers with many teams and long timelines”, after the follow-up message, ChatGPT showed an ad from Constant Contact.
Text ad: “AI-Powered Email Tools”
Fix or choose question · Oct 4, 05:33 ET
In a conversation that began “best customer onboarding portal for a services company that wants clients to see tasks and timelines”, after the follow-up message, ChatGPT showed an ad from Asana.
Text ad: “Standardize your intake”
Best for question · Oct 3, 23:17 ET
In a conversation that began “how much does an in app onboarding tool cost for a startup with 5,000 users”, after the follow-up message, ChatGPT showed an ad from Aha!.
Text ad: “Interactive prototypes”
Price question · Oct 4, 03:14 ET
In a conversation that began “is vitally worth it for startups”, after the follow-up message, ChatGPT showed an ad from Kettle Hole Partners.
Text ad: “Leads up, customers flat?”
Worth it question · Oct 4, 04:43 ET
In a conversation that began “we're a marketplace with sellers who churn quietly, what tools help us monitor seller engagement and step in early?”, after the follow-up message, ChatGPT showed an ad from Local Express.
Text ad: “Take Back Your Customers From The Marketplace.”
Long scenario question · Oct 3, 23:34 ET
In a conversation that began “digital adoption platform”, after the follow-up message, ChatGPT showed an ad from Mindbreeze.
Text ad: “Comparing Enterprise AI Platforms?”
Short search question · Oct 3, 22:57 ET
In a conversation that began “best tool to predict churn for a subscription software company that sees cancellations with no warning”, after the follow-up message, ChatGPT showed an ad from Chetu.
Text ad: “Predict Customer Churn With AI”
Best for question · Oct 4, 00:03 ET
In a conversation that began “is a customer success platform worth it”, after the follow-up message, ChatGPT showed an ad from HighLevel.
Text ad: “GoHighLevel 30 Day Trial”
Worth it question · Oct 3, 23:00 ET
In a conversation that began “rocketlane vs asana for managing customer implementations with external stakeholders”, after the follow-up message, ChatGPT showed an ad from Lucid Software.
Text ad: “Diagramming Software For Cross-Functional Teams”
Comparison question · Oct 3, 23:24 ET
Question types
How the conversations on this topic were asked, and how many of the shown ads came from each kind.
| Question type | Ads shown | Share |
|---|---|---|
| Best for | 30 | 20.0% |
| Comparison | 22 | 14.7% |
| Price | 23 | 15.3% |
| Fix or choose | 23 | 15.3% |
| Long scenario | 22 | 14.7% |
| Short search | 15 | 10.0% |
| Worth it | 15 | 10.0% |
More in Business Software
Other Business Software topics (ads shown):
How this data was captured
We used logged-out ChatGPT from US internet connections and started a new conversation for every question. Message 1 was the question. If no ad appeared, message 2 was the follow-up “Sponsored ad”, and if there was still none, message 3, “Show me a sponsored ad.”, was a last try. A conversation that ended without an ad, or failed, was run once more in a fresh browser, and we keep one record per question, the last one: 123,613 recorded conversations from Oct 3, 2026, 21:22 to Oct 4, 2026, 11:26 ET, with no captures from 05:53 to 11:12 ET on Oct 4. Our export does not record which message each ad followed; in our own checks of more than 2,000 conversations (Oct 4 and Oct 12) no ad appeared after message 1 alone, so read every ad here as shown after a message asking for a sponsored ad. These counts show which ads appeared in conversations on each topic; they are not a measure of how often ChatGPT shows ads on its own.
Only ads drawn on screen count as shown. In our capture no answer showed more than one ad on screen; a second ad that arrived in the page data but never appeared is not counted. Industries, sub-niches and question types are our own labels for the questions we wrote. Independent; not affiliated with OpenAI. Full methodWhy this is not an ad rateWhat the ads looked like
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