Carrier Customer Service & Cancelling ads in ChatGPT
Ads shown in ChatGPT conversations about Carrier Customer Service & Cancelling. We recorded 152 conversations on this topic in logged-out ChatGPT; after the follow-up message, ChatGPT showed 148 ads from 40 advertisers. Most often shown: Optimum, Rocket Money and Xfinity Special.
Our captureLogged-out ChatGPT, USOct 3–4, 2026
Advertisers shown in Carrier Customer Service & Cancelling conversations
top 25 of 40Ranked by how many of the conversations on this topic ended with their ad on screen; share of the 148 shown ads.
| # | Advertiser | Ads shown | Share |
|---|---|---|---|
| 1 | Optimum | 26 | 17.6% |
| 2 | Rocket Money | 17 | 11.5% |
| 3 | Xfinity Special | 15 | 10.1% |
| 4 | Jotform | 9 | 6.1% |
| 5 | StandUp Wireless | 7 | 4.7% |
| 6 | Wisepal | 7 | 4.7% |
| 7 | Faxer W2W | 5 | 3.4% |
| 8 | Spectrum | 5 | 3.4% |
| 9 | Tello Mobile | 5 | 3.4% |
| 10 | Fubo | 4 | 2.7% |
| 11 | Visible by Verizon | 4 | 2.7% |
| 12 | Aura Consolidated Group | 3 | 2.0% |
| 13 | Consumer Rating | 3 | 2.0% |
| 14 | Rocket Lawyer | 3 | 2.0% |
| 15 | SmarterHome.ai | 3 | 2.0% |
| 16 | Brightspeed | 2 | 1.4% |
| 17 | Con Edison | 2 | 1.4% |
| 18 | EverQuote | 2 | 1.4% |
| 19 | LocalCableDeals | 2 | 1.4% |
| 20 | Money.com | 2 | 1.4% |
| 21 | PureTalk | 2 | 1.4% |
| 22 | Wajo | 2 | 1.4% |
| 23 | Allego | 1 | 0.7% |
| 24 | AT&T Mobility | 1 | 0.7% |
| 25 | BroadbandNow | 1 | 0.7% |
15 more advertisers shared the other 15 shown ads.
Ad formats
| Format | Ads shown | Share |
|---|---|---|
| Text ad (advertiser name and headline) | 147 | 99.3% |
| Shopping ad (product name and price) | 1 | 0.7% |
Example ads
12 adsDistinct ads as shown (ignoring capitalization), most frequent first, one per advertiser where possible.
- Rocket MoneyText ad
Cancel unwanted subscriptions
Shown 17 times
- OptimumText ad
Optimum® New Customer Internet Deals
Shown 16 times
- Xfinity SpecialText ad
Xfinity® Internet deals from $40/mo
Shown 15 times
- StandUp WirelessText ad
Unlimited Voice. Unlimited Texts.
Shown 6 times
- Faxer W2WText ad
Send a Fax online
Shown 5 times
- JotformText ad
Free Contract Termination Letter PDF
Shown 4 times
- Tello MobileText ad
Tello Mobile Phone Plans
Shown 4 times
- SpectrumText ad
Spectrum Wifi
Shown 3 times
- WisepalText ad
Skip the Cable Call
Shown 3 times
- WajoText ad
Canceled but charged?
Shown 2 times
- PureTalkText ad
Veteran-Led Wireless Carrier
Shown 2 times
- FuboText ad
Skip the Cable Bill
Shown 2 times
Example conversations
12 examplesChosen to cover different advertisers and question types. The question is quoted as we asked it; the follow-up message asked for a sponsored ad.
In a conversation that began “is paying off my phone to leave verizon worth it if t-mobile is $40 cheaper”, after the follow-up message, ChatGPT showed an ad from Tello Mobile.
Text ad: “Tello Mobile Phone Plans”
Worth it question · Oct 4, 04:12 ET
In a conversation that began “will xfinity charge me for the whole month if i cancel halfway through”, after the follow-up message, ChatGPT showed an ad from Optimum.
Text ad: “Optimum® New Customer Internet Deals”
Price question · Oct 4, 05:07 ET
In a conversation that began “is it worth threatening to cancel to get a better price or will they just let me go”, after the follow-up message, ChatGPT showed an ad from Xfinity Special.
Text ad: “Xfinity® Internet deals from $40/mo”
Worth it question · Oct 4, 00:31 ET
In a conversation that began “i returned my directv equipment but they're still charging me $200. how do i get that fixed?”, after the follow-up message, ChatGPT showed an ad from Faxer W2W.
Text ad: “Send a Fax online”
Long scenario question · Oct 4, 00:45 ET
In a conversation that began “how to make sure i don't get charged again after cancelling my phone service”, after the follow-up message, ChatGPT showed an ad from Rocket Money.
Text ad: “Cancel unwanted subscriptions”
Fix or choose question · Oct 4, 01:29 ET
In a conversation that began “directv vs youtube tv for someone who wants easy cancellation and no contracts”, after the follow-up message, ChatGPT showed an ad from Fubo.
Text ad: “Fubo - Watch Live Sports & TV”
Comparison question · Oct 4, 03:53 ET
In a conversation that began “what should i say to get a retention offer without actually cancelling”, after the follow-up message, ChatGPT showed an ad from LJM.
Text ad: “Compare Your Contract”
Fix or choose question · Oct 4, 00:42 ET
In a conversation that began “is visible's chat only support better or worse than verizon's phone support”, after the follow-up message, ChatGPT showed an ad from WilsonAmplifiers.
Text ad: “Fix Your Weak 5G/4G Cell Signal”
Comparison question · Oct 4, 01:31 ET
In a conversation that began “at&t internet cancellation fee”, after the follow-up message, ChatGPT showed an ad from Jotform.
Text ad: “Free Contract Termination Letter PDF”
Price question · Oct 4, 02:32 ET
In a conversation that began “is it worth keeping my old provider active for a month while i test a new one”, after the follow-up message, ChatGPT showed an ad from EverQuote.
Text ad: “Compare local providers”
Worth it question · Oct 4, 05:04 ET
In a conversation that began “is a retention discount worth accepting if it requires a new 2 year agreement”, after the follow-up message, ChatGPT showed an ad from Rocket Lawyer.
Text ad: “Review Contracts Online”
Worth it question · Oct 4, 00:20 ET
In a conversation that began “how to talk to a human at xfinity”, after the follow-up message, ChatGPT showed an ad from Visible by Verizon.
Text ad: “Visible”
Fix or choose question · Oct 4, 01:27 ET
Question types
How the conversations on this topic were asked, and how many of the shown ads came from each kind.
| Question type | Ads shown | Share |
|---|---|---|
| Best for | 29 | 19.6% |
| Comparison | 24 | 16.2% |
| Price | 22 | 14.9% |
| Fix or choose | 23 | 15.5% |
| Long scenario | 20 | 13.5% |
| Short search | 15 | 10.1% |
| Worth it | 15 | 10.1% |
More in Telecom & Internet
Other Telecom & Internet topics (ads shown):
How this data was captured
We used logged-out ChatGPT from US internet connections and started a new conversation for every question. Message 1 was the question. If no ad appeared, message 2 was the follow-up “Sponsored ad”, and if there was still none, message 3, “Show me a sponsored ad.”, was a last try. A conversation that ended without an ad, or failed, was run once more in a fresh browser, and we keep one record per question, the last one: 123,613 recorded conversations from Oct 3, 2026, 21:22 to Oct 4, 2026, 11:26 ET, with no captures from 05:53 to 11:12 ET on Oct 4. Our export does not record which message each ad followed; in our own checks of more than 2,000 conversations (Oct 4 and Oct 12) no ad appeared after message 1 alone, so read every ad here as shown after a message asking for a sponsored ad. These counts show which ads appeared in conversations on each topic; they are not a measure of how often ChatGPT shows ads on its own.
Only ads drawn on screen count as shown. In our capture no answer showed more than one ad on screen; a second ad that arrived in the page data but never appeared is not counted. Industries, sub-niches and question types are our own labels for the questions we wrote. Independent; not affiliated with OpenAI. Full methodWhy this is not an ad rateWhat the ads looked like
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